Shipping Policy for ROYALGLEAMM

Effective Date: January 17, 2025

At ROYALGLEAMM, we strive to provide a seamless shopping experience, which includes a straightforward and transparent shipping process. Below, you’ll find details on our shipping policy, including order processing times, shipping methods, delivery estimates, and more.

1. Order Processing Time

We aim to process and ship all orders within 1-3 business days after the order has been placed. Please note that business days are Monday through Friday, excluding weekends and holidays. Orders are processed in the order they are received, and we make every effort to ship your items as quickly as possible.

  • Processing Time: 1-3 business days
  • Business Hours: Monday to Friday, 9:00 AM – 5:00 PM EST (excluding public holidays)

Once your order has been processed and shipped, you will receive a tracking number via email to help you track your order in real-time.

2. Shipping Methods and Delivery Times

We offer a range of shipping options to suit your needs. The shipping method you choose will determine the cost and delivery time for your order. Shipping fees are calculated at checkout based on your location and preferred shipping method.

  • Domestic Shipping: We currently offer shipping within the United States, including standard and expedited options.

    • Standard Shipping: Delivery within 5-7 business days.
    • Expedited Shipping: Delivery within 1-3 business days.
    • Free Shipping: Free standard shipping is available for orders over $75 (applies to U.S. orders only).

  • International Shipping: We are pleased to offer international shipping to select countries. International orders typically take between 7-14 business days to arrive, depending on the destination. Delivery times may vary due to customs processing and other factors.

    • International Shipping Fees: These are calculated at checkout and are based on the delivery location. Customs duties, taxes, and import fees may apply and are the responsibility of the customer.

3. Shipping Costs

Shipping costs are determined based on the delivery method and location, and will be displayed during checkout before you complete your purchase. The following fees apply:

  • Standard Shipping (within the U.S.): Calculated based on your location.
  • Expedited Shipping (within the U.S.): Additional charges may apply for faster delivery.
  • International Shipping: Calculated based on your country and preferred shipping method.

We offer free standard shipping on orders over $75 within the United States.

4. Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your shipment and get real-time updates on its delivery status. To track your order, simply visit the shipping carrier’s website and enter the provided tracking number.

  • Domestic Orders: Use the tracking number provided in your email to track your order.
  • International Orders: You can track international shipments via the carrier’s website or the local postal service once the order arrives in your country.

5. Shipping Delays

While we strive to ensure timely delivery, please note that shipping delays may occur due to factors beyond our control, such as weather conditions, customs delays, or high shipping volumes during peak seasons. We will make every effort to keep you informed if there are any significant delays.

6. Lost or Damaged Shipments

At ROYALGLEAMM, we take great care in packaging your items securely to prevent any damage during transit. However, if your order is lost or damaged during shipping, please contact us immediately at info@royalgleamm.com or call (570) 223-1636. We will work with the carrier to resolve the issue.

  • Damaged Items: If you receive a damaged product, please notify us within 48 hours of receiving the item so we can initiate a claim with the carrier.
  • Lost Items: If your order is marked as delivered but you have not received it, please contact us as soon as possible so we can assist in locating your package.

7. Shipping Restrictions

Please note that there are certain shipping restrictions for specific items or locations. These restrictions may include:

  • Shipping limitations to certain countries or regions due to postal service restrictions or other factors.
  • Some oversized or fragile items may require special handling or shipping methods.
  • We currently do not ship to P.O. Boxes or military addresses (APO/FPO).

If you have any questions or concerns about shipping restrictions, please feel free to contact our customer service team at info@royalgleamm.com.

8. Customer Service

If you need assistance or have any questions regarding shipping, our customer service team is here to help. You can reach us through the following methods:

We are committed to providing excellent customer service and will do our best to address your concerns promptly.

Thank you for shopping with ROYALGLEAMM! We appreciate your business and look forward to providing you with stylish fashion pieces delivered right to your door. If you have any questions about our shipping policy or need assistance with your order, don’t hesitate to reach out.

ROYALGLEAMM—where fashion meets elegance.