Return Policy for ROYALGLEAMM

Effective Date: January 17, 2025

At ROYALGLEAMM, we are committed to ensuring that you are completely satisfied with your purchase. If for any reason you are not happy with your order, our return policy is designed to provide you with a smooth and straightforward experience. Please review the following details to understand how our return and refund process works.

1. Eligibility for Returns

You are eligible to return your purchase within 30 days of receiving your order. To qualify for a return, the following conditions must be met:

  • The product must be unworn, unwashed, and in original condition.
  • The item must be returned in its original packaging, including any tags, labels, or protective materials.
  • Custom or personalized items are not eligible for return unless there is a manufacturing defect or error.

2. How to Initiate a Return

To begin the return process, please contact our customer service team by one of the following methods:

  • Phone: Call us at (570) 223-1636.
  • Email: Send an email to info@royalgleamm.com with your order number and reason for return.

Once we receive your request, we will provide you with a return authorization and detailed instructions on how to return the item. Please ensure that the item is securely packaged to prevent damage during transit.

3. Refund Process

Once we receive your returned item and verify its condition, we will process your refund within 7-10 business days. The refund will be issued to the original payment method used during the purchase. Please note that it may take additional time for the refund to appear on your statement, depending on your bank or payment provider.

4. Exchanges

If you would like to exchange your item for a different size, color, or style, please follow the standard return process. Once we have processed your return, you can place a new order for the desired item. If you need assistance with selecting the correct size or style, our customer service team will be happy to help.

5. Shipping Costs

  • Return shipping costs are the responsibility of the customer, unless the return is due to a defect or an error on our part (e.g., incorrect item, damaged product).
  • If the return is due to a mistake we made, we will cover the return shipping costs and provide you with a pre-paid return shipping label.

Please note that shipping charges are non-refundable, and the original shipping fees for your order will not be reimbursed unless there was an error on our part.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at info@royalgleamm.com or call (570) 223-1636. We will arrange for a return or exchange at no additional cost to you. Be sure to keep the original packaging to assist with the claims process if the item is damaged during transit.

7. Non-Returnable Items

Certain products, including custom or personalized jewelry, may not be eligible for return. These non-returnable items will be clearly indicated on the product page at the time of purchase. Please contact us if you have questions about a specific item’s return eligibility.

Thank you for choosing ROYALGLEAMM. We truly appreciate your business and are committed to providing you with high-quality products and exceptional customer service. Should you have any further questions or concerns about our return policy, please don’t hesitate to contact us.

Your satisfaction is our priority, and we strive to make your shopping experience as pleasant as possible.